Privacy Policy

privacy policy image
1. Introduction

Welcome to Restock (“we,” “our,” or “us”). We operate the Restock mobile application and related services (collectively, the “App”), which provide buffet and cleaning supplies to small and medium-sized enterprises (SMEs) through automated, AI-driven monthly ordering with free delivery.

Restock is operated from Cairo, Arab Republic of Egypt.

We are committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. By accessing or using Restock, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with this policy, please do not use the App.

2. Information We Collect
A. Information You Provide Directly

  • ● Account Information: Business name, contact person name, email address, phone.
  • ● Order Information: Product selections, order history, inventory preferences, and usage data.
  • ● Payment Information: Billing details and payment history (payment data is processed securely by third-party providers; we do not store full card numbers).
  • ● Business Profile: Business type, industry, size, and supply requirements.
  • ● Communications: Messages, emails, or calls with our support team.

B. Information Collected Automatically

  • ● Device Information: Device type, operating system, identifiers, and app version.
  • ● Usage Data: App interactions, session duration, feature usage, and navigation behavior.
  • ● AI Usage Data: Consumption trends, reorder timing, and seasonal patterns.
  • ● Location Information: Delivery address and approximate location for logistics optimization.
  • ● Technical Data: IP address, error logs, and crash reports.

C. Information from Third Parties

  • ● Payment service providers (transaction status).
  • ● Analytics and performance tools.
  • ● Business verification services (where applicable).

3. How We Use Your Information
A. Core Services

  • ● Automated AI-based monthly ordering.
  • ● Order processing and free delivery.
  • ● Account creation and management.
  • ● Payment processing.
  • ● Customer support.

B. Service Improvement

  • ● AI model training and optimization.
  • ● Personalized recommendations.
  • ● App feature development and testing.

C. Business Operations

  • ● Order confirmations and notifications.
  • ● Service updates and operational messages.
  • ● Promotional communications (opt-out available).
  • ● Fraud prevention and security monitoring.

D. Legal and Regulatory Purposes

  • ● Compliance with applicable Egyptian laws and regulations.
  • ● Enforcing our Terms of Service.
  • ● Responding to lawful requests from authorities.

4. How We Share Your Information
We may share your information with:

  • ● Delivery partners (only necessary delivery details)
  • ● Payment processors (secure, compliant providers).
  • ● Cloud and hosting providers.
  • ● Analytics and AI service providers (aggregated or anonymized data where possible).

We may also disclose information:

  • ● If required by law or legal process.
  • ● To protect Restock, users, or the public.
  • ● During business transfers (merger, acquisition, asset sale).
  • ● With your explicit consent.

We do not sell your personal data.
5. Automated AI Ordering System
A. How It Works

Our AI analyzes your order history and usage trends to predict monthly supply needs and generate automatic orders.

B. Your Control

  • ● Review, edit, or cancel orders before confirmation.
  • ● Adjust reorder preferences and limits.
  • ● Pause or disable automation anytime.
  • ● Place manual orders when needed.

C. Data Scope

AI uses only data relevant to supply prediction and does not access unrelated personal or business information.

6. Data Security
We apply appropriate technical and organizational safeguards, including:

  • ● Encrypted data transmission (SSL/TLS).
  • ● Secure servers and access controls.
  • ● PCI-compliant payment processing.
  • ● Regular security reviews.

    • While we take strong precautions, no system can be guaranteed 100% secure.
    7. Your Rights and Choices
    You may:

    • ● Access and update your account information.
    • ● Adjust or disable AI ordering.
    • ● Opt out of marketing communications.
    • ● Request account deactivation.
    • ● Request deletion or correction of personal data (subject to legal requirements).

    Requests can be sent to privacy@restockapp.com.
    8. Data Retention
    We retain data only as long as necessary for:

    • ● Active service provision.
    • ● Legal, tax, or accounting obligations.
    • ● Security and dispute resolution.

    Data is securely deleted or anonymized when no longer required.
    9. International Data Transfers

    Your information may be stored or processed on servers located outside Egypt. We ensure reasonable safeguards are applied to protect your data during such transfers.

    10. Children’s Privacy

    We may update this Privacy Policy periodically. We will notify you of significant

    11. Third-Party Links

    Our App may contain links to third-party services. We are not responsible for their privacy practices.

    12. Changes to This Privacy Policy

    We may update this policy from time to time. Updates will be communicated through the App or via email. Continued use of Restock indicates acceptance of the updated policy.

    13. Contact Us

    For privacy-related questions or requests:
    Restock Privacy Team
    📍 Cairo, Egypt
    📧 Email: privacy@restockapp.com
    📞 Phone: +2 0155 5345192
    🏢 Address: 4 El Zahawi St. 6th District Naser City, Cairo, Egypt.

image image
image

Need support?

Call us now